Warranty & After Sales Service; Certifications; Disclaimer - Helite E-TURTLE AIR Guia Del Usuario

User Guide
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8. Warranty & After sales service
1. WARRANTY
Our products are covered by a 2-year legal warranty against any manufacturing defect.
You can benefit from a free 2-year warranty extension by registering your airbag on
www.my.helite.com. The textile and electronic part of the product are not included
in the warranty extension.
2. REPLACEMENT
If you encounter any of the problems described below, consult a dealer or contact
our after sales service to replace the product:
- If you've just had a severe fall and you don't know if your airbag is still in good working
condition.
- If the textile is torn, the airbag is visible or pierced.
- If any breaks, cracks or corrosion appear on the trigger mechanism or on the
e-cartridge.
- If the system does not switch ON although the vest is charged and activated.
- If you detect any abnormal wear of the product.
Contact after sales service: sav@helite.com - +33 3 80 35 48 26

9. Certifications

This product is CE certified by ALIENOR CERTIFICATION (Zone du Sanital, 21 Rue
Albert Einstein CHATELLERAULT-France) notified body number 2754 according to the
protocol CRITT AMC 012. This product complies with the requirements of EU Regulation
2016/425. The EU Declaration of Conformity can be consulted on the website www.
helite.com.

10. Disclaimer

Please note that no product can provide complete protection against injury, serious
injury or death to the user. Airbag protection is provided only when inflated. We remind
you that you must follow the instructions in the user guide. The product must only be
used for its intended purpose.
Helite cannot be held responsible:
- For material damage that may occur during the use of the vest;
- If the vest does not inflate;
- For injuries covered or not covered by the airbag;
- For improper installation, improper use and improper maintenance of the vest;
- For any modification or repair of the product that is not performed by an authorized
service provider;
- In the event of accidental triggering: in extreme situations, the system could be
triggered without the user falling;
- The vest does not cover 100% of the risks in the event of an accident;
- The vest does not guarantee the detection of 100% of accidents.