Troubleshooting; Checking Error Messages - LG WM3997H A Serie Manual De Propietario

34
MAINTENANCE

TROUBLESHOOTING

Checking error messages

If the following message appears on the display, check the following and take the appropriate corrective action.
Message
Item of clothing has gathered on one side of the tub.
y There are not enough items in the machine.
y Have your items gathered in one area, or is
the load too small?
y Did you wash a stuffed animal, a mat, or knitwear?
y Did you wash two different blankets together?
Water is not supplied or the water pressure is low
y Is the faucet turned off?
y Is the water supply stopped or the faucet frozen?
y Is the water pressure low or is an inlet filter clogged?
y Is the water line properly connected with
the cold water inlet?
y Is the water line pinched or bent?
Water line leaks in connection
y Are the water lines connected with the faucets properly?
The tub does not rotate
• Is the door secured?
The washing machine drains slowly or not at all
y Is the drain hose installed over 3 1/4 feet (1
m) beyond the end of the elbow bracket?
y Is the drain hose pinched or clogged inside?
y Is the drain hose frozen?
y Is the drain hose clogged with foreign objects?
A power failure has occurred.
Control Error.
The water supply does not stop
y Do the water supply and the drain keep
repeating in turn?
The water level is not controlled
y Is the water level too low or high compared
with the size of the load?
The tub does not rotate
y Is the washing machine overloaded?
y To clean up the tub, please run the TUB
CLEAN cycle.
Possible Causes Solutions
y Rearrange items to help balance the load.
y Stuffed animals or mats can become unbalanced
during spinning and the washing machine may
fail to drain. Rearrange the knitwear to help
balance the load and drain it again.
y Put one blanket in at a time.
y Turn on the faucets.
y If a faucet is frozen, thaw it with warm water.
y If the inlet filter is clogged, clean it. (see page 32)
y Connect the water line properly with the
cold water inlet. (see page 14)
y Check that the water lines are not pinched
or bent. Take extra care that water lines are
not twisted or pinched by other objects.
y Connect the water lines properly with the
faucets. (see page 14)
y Close and secure the door. If the message
keeps appearing, unplug the power and
contact your nearest LG service center.
y Lower the drain hose within 3 feet below
the end of the elbow bracket.
y Place the drain hose on a smooth surface
to prevent bending.
y If the drain hoses are frozen, thaw them in warm water.
y Open the drain pump plug cap and remove the dirt.
y Press the Power button to turn off the washing
machine and press it again to turn it on.
y Unplug the power cord and contact your
nearest LG service center.
y Unplug the power cord and contact your
nearest LG service center
y The water level sensor is not working correctly.
y Unplug the power cord and contact your
nearest LG service center.
y Rearrange the load size and restart the
washing machine.
y If the load size is big, the tub may not
rotate due to an overheated motor. Allow
the washing machine to stand for a while
and restart the cycle. Unplug the power
cord and contact your nearest LG service
center if the same error message appears.
y Please empty the tub and insert bleach into
the detergent dispenser and select the Tub
Clean cycle.
y If you want to skip the Tub Clean, turn
the CYCLE SELECTOR KNOB or push
the option buttons to select a cycle. The
message will keep appearing until a few
wash cycles have been completed, then
it will disappear until the next scheduled
time to clean the tub.