Technical Support - Kensington KeyCover Plus Guía Rápida

Technical Support

Technical support is available to all registered users of Kensington products. Technical
Support contact information can be found on the back page of this manual.
Web Support
You may find the answer to your problem in the Frequently Asked Questions (FAQ) section
of the Support area on the Kensington Website: www.support.kensington.com.
Telephone Support
There is no charge for technical support except long-distance charges where applicable.
Please visit www.kensington.com for telephone support hours. In Europe, technical
support is available by telephone Monday to Friday 09:00 to 18:00 (Central European time).
Please note the following when calling support:
• Call from a phone where you have access to your device.
• Be prepared to provide the following information:
– Name, address, and telephone number
– Name of the Kensington product
– Make and model of your computer
– System software and version
– Symptoms of the problem and what led to them
WARNING! IMPORTANT SAFETY INSTRUCTIONS
Failure to read and follow these safety instructions could result in fire, explosion, electrical
shock or other hazard, causing serious and/or fatal injury and/or property damage.
• Do not modify, disassemble, open, drop, crush, puncture, or shred the KeyCover.
• The KeyCover contains a lithium-polymer battery, which is flammable. Keep away from open flame.
• To prevent short circuit or other potential hazards, prevent metal objects such as coins or keys from
coming into contact with the KeyCover, and do not insert foreign objects into the KeyCover or its
ports.
• Keep your KeyCover dry, and do not use with wet hands. Moisture in or on the KeyCover may lead
to electrical shock. If exposed to moisture during use, unplug the KeyCover immediately. If your
KeyCover gets wet, have a qualified technician evaluate the product's safety before resuming use.
• Your KeyCover may become warm during operation. This is normal. However, to prevent
overheating, keep area around KeyCover ventilated and do not place anything on or around
KeyCover during operation. Do not operate your KeyCover near a heat source, heat vent, or in direct
sunlight. Your KeyCover should be used in temperatures between 50–80°F (10–27°C).
• If the KeyCover begins to swell or expand, emits a strong odor, or becomes hot to the touch,
discontinue use of the KeyCover, and have the product examined by a qualified electronic
technician.
• Inspect your KeyCover and cables for damage before use. Have any damaged part repaired or
replaced before use.
• Your KeyCover is not user serviceable. Do not attempt to open, modify, or repair.
• If the battery inside the KeyCover leaks for any reason, discontinue use, and do not allow the
KeyCover's contents to contact your skin or eyes. In the event of accidental contact wash the
affected area with large amounts of water and seek medical attention immediately.
• Your KeyCover is not a toy. Keep them away from children. Insure that all persons who use this
product read and follow these warnings and instructions.
• Do not leave the KeyCover on prolonged charge when not in use.
Enhancing Performance by Proper Care and Storage of your KeyCover
• Do not store your KeyCover either fully charged or discharged. It is best to store your KeyCover with
6