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Before you call for service...
Troubleshooting Tips—Save time and money! Review this chart first and you may not need to call for service.
Problem
Water won't boil
Surface units will not
maintain a rolling boil
or cooking is slow
Surface units do
not work properly
Tiny scratches or metal
marks (may appear as
cracks) or abrasions on
radiant cooktop glass
surface
Areas of discoloration
or dark streaks on the
cooktop
Hot sugar mixtures
or plastic melted
to the surface
Frequent cycling
off and on of
surface units
Cooktop feels hot
Control knob will
not turn
Poor venting
28
Possible Causes
Improper cookware
being used.
A fuse in your home may
be blown or the circuit
breaker tripped.
Cooktop controls
improperly set.
Incorrect cleaning
methods being used.
Cookware with rough
bottoms being used or
coarse particles (salt
or sand) were between
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
Improper cookware
being used.
Hot surface on a model
with a light-colored
cooktop.
Hot cooktop came
into contact with
these substances.
Improper cookware
being used.
Improper cookware
being used.
Cooktop controls
improperly set.
Clogged filter.
House too airtight.
Wall cap obstructed.
Wall cap damper door
stuck.
Duct length exceeds
recommended 100
equivalent foot maximum.
What To Do
• Cover pan with a lid.
• Turn the downdraft fan OFF until the water begins to boil.
• Pan bottoms should be flat, fairly heavyweight and
the same diameter as the surface unit selected.
• Replace the fuse or reset the circuit breaker.
• Check to see the correct control is set for the surface
unit you are using.
• See the Cleaning the glass cooktop section.
• Be sure cookware bottoms and cookware are clean
before use. Use cookware with smooth bottoms. Tiny
scratches are not removable but will become less
visible in time as a result of cleaning.
• Marks from aluminum and copper pans as well as
mineral deposits from water or food can be removed
with the cleaning cream.
• This is normal. The surface may appear discolored
when it is hot. This is temporary and will disappear
as the glass cools.
• See the Cleaning the glass cooktop section.
• Use only flat cookware to minimize cycling.
• The glass cooktop surface may seem hotter than you
are used to. This is normal. Use pans which are
absolutely flat.
• When the knob is in the OFF position, it must be pushed
down before it can be turned. When the knob is in any
other position, it can be turned without being pushed in.
• Clean filter per instructions.
• Open a window slightly to provide fresh air source.
• Remove blockage from exterior wall cap.
• Check exterior wall cap damper door for free
movement or obstruction.
• Reduce number of elbows to simplify duct run.
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