T roubleshooting
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Please refer to the following list of problems and solutions if you run into any issues while
using your mobile phone. Please contact the distributor or service provider if the issue still
persists.
Problem
Can't access
Internet normally
when using browser
SIM card error
Poor reception
Phone doesn't
turn on
Can't make a call
Can't connect to the
network
Cause
The network operator doesn't
provide this service or your plan
doesn't include this service.
The settings are not correct.
SIM card is damaged.
The SIM card isn't installed.
The metal surface of the SIM
card is dirty.
The mobile phone is being used in
an area with a weak signal, for
example, near tall buildings or in a
basement, the radio waves can't
reach these areas effectively
The mobile phone is being used
during peak communications
times and the airwaves are
congested.
Battery is too low.
Call barring is active
SIM card is invalid.
Outside of coverage area.
Weak signal.
LOGIC X4.5
Please contact your
network operator for
information on how to
apply and use this
service.
Please refer to the
specific browser's
instructions.
Please contact your
network operator.
Check the SIM card.
Clean it with clean. cloth
Please make or answer
calls in areas where
there is a stronger
signal.
Try to avoid using your
mobile phone when
communication is busy.
Charge the battery.
Cancel call barring.
Please contact your
network operator.
Move to an area within
the service area of your
network operator.
Move to a location with
a stronger signal and
try again.
22
Solution