Warranty - Bertazzoni REF18WCPIXL Manual Del Usuario

11. WARRANTY

11.1 Warranty
Please kindly register on our web site www.bertaz-
zoni.com to validate your new product warranty
and help us to assist you better in case of any in-
convenience.
TWO YEAR LIMITED WARRANTY
The warranties provided by Bertazzoni Spa in this
statement apply exclusively to Bertazzoni appli-
ances and accessories sold as new products to the
original owner by a Bertazzoni authorized distribu-
tor, retailer, dealer or service center and installed
in the United States and Canada. The warranties
provided in this statement are not transferable and
have validity from the date of installation.
COVERAGE INFORMATION
Bertazzoni SpA will repair or replace any compo-
nent part which fails or proves defective due to
materials and/or workmanship within 2 years from
the date of installation and under conditions of
normal residential use. Repair or replacement will
be free of charge, including labor at standard rates
and shipping expenses. Repair service must be per-
formed by a Bertazzoni Authorized Service
Center during normal working hours.
FIVE YEAR PARTS AND LABOR WARRANTY FOR
SEALED SYSTEM
After year 2 through year 5, Bertazzoni provides
parts & labor coverage for sealed system interven-
tions only.
COSMETIC WARRANTY
Bertazzoni will cover parts showing cosmetic de-
fects in material and workmanship for a period of
thirty (30) days from date of installation of the unit.
This coverage will include scratches, stains, surface
imperfections on stainless steel, paint and porce-
lain, with the exclusion of slight differences in color
due to materials and painting/enamelling technolo-
gies.
Exclusions are labor costs, B stock items, out-of-box
appliances and display units.
HOW TO OBTAIN SERVICE
To obtain warranty service please contact Bertaz-
zoni Customer Service at the contact information
below and make sure to provide model number, se-
rial number and date of purchase. Failure to provide
complete product data and homeowner contact
information may result in delayed service.
in the US http://us.bertazzoni.com/care-service
in Canada https://ca.bertazzoni.com/more/support
Phone:
United States 866 905 0010 – Canada 800 361 0799
Save proof of original purchase or of original instal-
lation to establish warranty period. Copy of the
product serial tag is affixed to the back cover of the
instruction manual.
WHAT IS NOT COVERED
1. The product used in any commercial/business
application.
2. Repair service provided by other than a Bertaz-
zoni authorized service agent.
3. Damage or repair service to correct service
provided by an unauthorized agency or the use of
unauthorized parts.
4. Installation not in accordance with local electrical
codes or plumbing codes.
5. Defects or damage due to improper storage of
the product.
6. Defects or damage or missing parts on products
sold out of the original factory packaging or from
displays.
7. Service calls or repairs to correct the installation
of the product and/or related accessories.
8. Service calls to connect, convert or otherwise
repair the electrical wiring / gas line / water line to
properly use the product.
9. Service calls to provide instructions on the use of
a Bertazzoni product.
10. Repair service due to product usage in manner
other than what is normal and customary for home
use.
11.Replacement of wear and tear parts
12. Replacement of glasses and light bulbs if they
are claimed to have failed later than 30 days after
installation and in no case later than 4 months after
date of purchase.
13. Defects and damages arising from accident,
alteration, misuse, abuse, improper installation.
14. Defects and damages arising from transporta-
tion of the product to the home of the owner.
15. Defects and damage arising from external
forces beyond the control of Bertazzoni SpA such
as fire, flood, earthquakes and other acts of God.
In case the product will be installed in a remote
area, where certified trained technicians are not
reasonably available, the customer will be re-
sponsible for the transportation costs for the
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