6. Help
Noise interference
To avoid background noise or echoes, ensure that there is enough distance
between your device and the Wi-Fi
Use of other 2.4 GHz products, such as Bluetooth
ovens, may cause interference with this product. Keep the Wi-Fi
at least 1.5m away from these types of products, or turn them off if they appear
to be causing interference.
Lost connection
®
Check your Wi-Fi
®
Wi-Fi
Camera Unit is switched ON. Wait a few minutes to make the connection
®
with the Wi-Fi
system.
If you forgot your password
If you do not remember your password, tap Forgot password and submit
your e-mail address. A new password will be sent to your e-mail address
immediately.
Trouble Shooting
Category
Account
I am unable to login
even after registration.
Account
I receive an error
message saying: "Email
ID is not registered".
42
settings. If necessary reconnect your Wi-Fi
Problem
Description / Error
®
Camera Unit.
®
systems or microwave
Please check your user name and
password.
Please ensure that you have
registered with us. Tap Create
Account to create an account tobe
able to use the Wi-Fi
Camera.
®
Camera Unit
®
. Ensure the
Solution
®
Pet Video
Help