Troubleshooting - GHP Group 18-600-310 Instrucciones De Instalación Y Funcionamiento Para El Propietario

Electric Fireplace Insert 18/

Troubleshooting

Problem
Fireplace does not operate;
the ON/OFF power light on the
control panel is not lit.
Power light is ON but the back
flame is not bright/visible.
Excessive noise when the flame is
ON but the heater OFF.
Heater is not operating.
Excessive noise when the heater
is operating.
Back flame light on
but flames not moving.
15
23
Possible Cause
1. The fireplace is not plugged in.
2. A circuit breaker is tripped or a fuse blown.
3. Defective ON/OFF switch.
4. Loose wiring.
1. Incorrect operation.
2. Light bulbs burnt out.
3. Loose wiring.
1. Rotating flame reflector shaft rubbing
against housing.
2. Defective flame reflector shaft motor.
1. Incorrect operation.
2. Defective heater switch.
3. Defective heater assembly.
4. Loose wiring.
5. Dirty or clogged louver door.
1. Dirty or clogged blower.
2. Defective heater assembly.
1. Defective flame effect motor.
2. Flame reflector not secured to motor.
Corrective Action
1. Make sure the fireplace is plugged in to a
standard 120V outlet.
2. Check additional appliances on the circuit;
ideally the fireplace should be on a dedicated
15 amp circuit.
3. Call customer service at (877) 447-4768.
4. Call customer service at (877) 447-4768.
1. Refer to operating instructions.
2. Replace light bulbs.
3. Call customer service at (877) 447-4768.
1. Open back of firebox and reposition flame
reflector shaft. Turn off unit prior to servicing.
2. Call customer service at (877) 447-4768.
1. Refer to operating instructions.
2. Call customer service at (877) 447-4768.
3. Call customer service at (877) 447-4768.
4. Call customer service at (877) 447-4768.
5. Unplug the unit. Clear louver area of dust
and debris. Wait five minutes, plug the unit in
again and turn on the heater.
1. Refer to Maintenance of Motors section of
Instruction Manual.
2. Call customer service at (877) 447-4768.
1. Call customer service at (877) 447-4768.
2. Open unit and tighten flame reflector to motor.