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4. Troubleshooting.
The device hang or cannot be switched on.
- If battery has been fully deplete the device will not have enough capacity to power
on.
- Charge the device using the USB cable at least for one hour. Press the POWER
button.
- If you have the eReader connected to the computer, please disconnect and press
the POWER button.
- Restart the device by pressing the Reset button.
- As last resource we recommend you to update the firmware with the last version
available in our website.
Battery capacity seems short.
- The battery was not used for a long time. Please charge the device completely.
- The battery is not fully charged. Please charge the device for at least 5 hours.
Cannot read/open an ebook.
- Check if the ebook format is supported by device.
The device cannot be operated during micro USB connection.
- The device cannot be operated while it is transferring data to a computer to
prevent any damage on reader internal memory or micro SD card.
Micro SD/SDHC card is not being detected.
- After inserted a micro SD card, if your device is has no response, please take out and
insert again.
- Do not remove micro SD card or turn off during data writing or reading to prevent
damage to data and your device.
- Backup your files and data before formatting the micro SD card. Please format the
micro SD card.
- Your eReader only can read micro SD cards up to 32 GB.
Why do some EPUB documents not look right on my Energy Book?
- Many publishers and convert software are supporting this format, but without
maintaining a single standard set. One of the most common problems is when the
creator puts everything EPUB e-book content in a "chapter" in EPUB. This can cause
the document reading differs with formatted text, margins, gaps, etc. (Some of this
problems may occur with other formats).
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