Troubleshooting Tips... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem
Hot air from bottom of
refrigerator
Refrigerator never shuts off but
the temperatures are OK
Refrigerator is beeping
Door not closing properly
Actual temperature not equal to
Set temperature
Door/drawer does not close by
itself
Freezer drawer pops open when
refrigerator door is closed
Food freezing in the refrigerator
Water is leaking from dispenser
My display is showing tc
Water filter indicator light
changed color
Water filter indicator light
remains red even after replacing
the water filter
Water filter indicator light is not
lit
Handle is loose / handle has a
gap
Refrigerator doors are not even
Baskets stick or jam when
opening or closing
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Possible Causes
Normal air flow cooling motor. In the
refrigeration process, it is normal that
heat be expelled in the area under
the refrigerator. Some floor coverings
are sensitive and will discolor at these
normal and safe temperatures.
Adaptive defrost keeps compressor
running during door openings.
Door is open.
Door gasket on hinge side sticking or
folding over.
Unit just plugged in.
Door open for too long.
Warm food added to refrigerator.
Defrost cycle is in process.
Leveling legs need adjusting.
This is normal if, after popping open, the
freezer drawer closed on its own.
Food too close to the air vent at the
back of the refrigerator.
Refrigerator control is set too cold.
Glass not being held under the
dispenser long enough after button is
released.
Air may be present in the water line
system, causing water to drip after
being dispensed.
Turbo Cool function is activated.
This is normal.
Water filter indicator must be reset.
This is normal. The filter cartridge
should be replaced when the
replacement indicator light turns red.
Handle needs adjusting.
Doors need realigning.
Baskets are too full.
What to Do
This is normal.
This is normal. The refrigerator will cycle off after
the door remains closed for 2 hours.
Close door.
Apply paraffin wax to the face of the gasket.
Allow 24 hours for system to stabilize.
Allow 24 hours for system to stabilize.
Allow 24 hours for system to stabilize.
Allow 24 hours for system to stabilize.
See Level the refrigerator
This indicates that there is a good seal on the
freezer drawer. If the freezer drawer does not
automatically close after popping open, then see
the Problem: Door/ drawer does not close by itself,
above.
Move the food away from the air vent.
Move the refrigerator control to a warmer
temperature setting one increment at a time.
Hold the glass underneath the dispenser for 2–3
seconds after releasing the dispenser button.
Water may continue to dispense after the button is
released
Dispense water for at least 2 minutes to remove air
from system.
See Controls section
See Water Filter Cartridge - XWF section
Press and hold the WATER FILTER pad for 3
seconds. See Water Filter Cartridge - XWF section.
See Water Filter Cartridge - XWF section
See Attach the Fresh Food Handle and Attach the
Freezer Handle sections
See Level the Refrigerator Doors section.
To open: remove some of the products from the
basket when opened as far as possible. Readjust
the products left in the basket and try to open the
basket again. To close: readjust products in the
basket or remove any product that is above the rim
of the basket and close the basket.
49-1000211 Rev. 0