After-Sales Service; Troubleshooting Guide - Whirlpool AKR310IX Manual De Instrucciones

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Gas installations for household cookers must comply with the REGULATIONS ON GAS INSTALLATIONS IN INHABITED BUILDINGS, published in the
B.O.E. [Official State Gazette] No. 77, of March 30, 1974.
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Ensure that the installation and gas/electrical connections are performed by a qualified technician, following the manufacturer's instructions and in compliance
with current local safety regulations.
Connection to gas supply
Before connecting the appliance, make sure that the gas supply system complies with standards UNI-CIG 7129 and UNI CIG 7131.
Gas connection
The connection to the mains gas network or gas cylinder must be made using a rigid copper or steel pipe with fittings complying with standards UNI-CIG 7129, or using
a continuous-surface stainless steel hose complying with standards UNI EN 148001.The maximum length of the hose is 2 m. The pressure control valves to be used
must comply with the UNI EN 16129 standard for gas cylinders and the UNI EN 88-1 standard for piped methane gas.
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Ensure that the installation and gas connections are performed by a qualified technician, following the manufacturer's instructions and in compliance with
current local safety regulations.

AFTER-SALES SERVICE

Before calling the After-Sales Service, make sure you can give the following information:
- type of fault or problem;
- exact model (written on the label affixed to the instruction/warranty);
- service number that follows the word SERVICE on the rating plate under the hob and on the label affixed to instruction/warranty;
- your complete address and phone number.
If any repairs are required, please contact an authorised After-Sales Service, as indicated in the warranty.

TROUBLESHOOTING GUIDE

If the hob will not operate correctly, before calling the After-Sales Service, refer to the Troubleshooting Guide to determine the problem.
1. The burner fails to ignite or the flame is not even
Check that:
• The gas or electrical supplies are not shut off and especially that the gas supply tap is open.
• The gas cylinder (liquid gas) is not empty.
• The burner openings are not clogged.
• The plug end is not dirty.
• All the burner parts have been positioned correctly.
• There are no draughts near the hob.
2. The burner does not stay lit
Check that:
• When lighting the burner, the knob has been pressed for enough time to activate the protection device.
• The burner openings are not clogged near the thermocouple.
• The end of the safety device is not dirty.
• The minimum gas setting is correct (see relevant paragraph).
3. The containers are not stable
Check that:
• The bottom of the container is perfectly flat
• The container is centered on the burner.
• The grids have not been exchanged or positioned incorrectly.
If after the above checks the fault still occurs, get in touch with the nearest After Sales Service.
CLEANING THE HOB SURFACE
Disconnect power before servicing.
WARNING
• All the enamelled and glass parts should be cleaned with warm water and neutral solution.
• Stainless steel surfaces may be stained by calcareous water or aggressive detergents if left in contact for too long. Any food spills (water, sauce, coffee, etc.) should
be wiped away before they dry.
• Clean with warm water and neutral detergent, and then dry with a soft cloth or chamois. Remove baked-on dirt with specific cleaners for stainless steel surfaces.
NOTE: clean stainless steel only with soft cloth or sponge.
• Do not use abrasive or corrosive products, chlorine-based cleaners or pan scourers.
• Do not use steam cleaning appliances.
• Do not use flammable products.
• Do not leave acid or alkaline substances, such as vinegar, mustard, salt, sugar or lemon juice on the hob.