Customer service
What to do in case of malfunctions
Faults often occur for the simplest of reasons, but some can also be complex and
require a lot of analysis. We would like to give you a few pointers on how to solve
the problem.
If these tips don't do the trick, then we'll be more than pleased to help you out. Just
give us a call!
No sound/distorted sound
Is the audio device switched on, playback started, and have you set a medium
loud volume?
•
Increase the volume as necessary.
Is the loudspeaker volume set high enough?
•
Increase the volume as necessary.
Are the batteries in loudspeaker (or transmitter) spent?
•
Insert new batteries.
Water underneath the loudspeaker cover?
•
Pour off the water.
Distorted sound
Is there radio frequency interference?
•
Press SCAN to adjust the radio frequency.
•
If necessary, choose another radio channel and then press SCAN.
•
Change the position of the transmitter and/or loudspeaker to avoid disruptive
external influences.
•
Remove disruptive objects (mobile phone, or similar) from the environment of
the devices.
Distance too great?
•
Set the transmitter and loudspeaker closer together.
Are the batteries in loudspeaker (or transmitter) spent?
•
Insert new batteries.
Water underneath the loudspeaker cover?
•
Pour off the water.
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