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TROUBLESHOOTING

Before calling for service, please review the Troubleshooting chart below, since the problem may not
be a unit malfunction.
SYMPTOM
Odors and smoke are not removed.
The Clean Sign illuminates green
even when the air is impure.
The Clean Sign illuminates orange
or red even when the air is clean.
A clicking or ticking sound is heard
from the unit.
The discharged air has an odor.
The unit does not operate when
cigarette smoke is in the air.
Filter Indicator Light is illuminated.
The Humidify Mode Indicator Light
does not illuminate when the tank
is not empty.
Water level in the tank does not
decrease or decreases slowly.
The Clean Sign lights change
colour frequently.
Flashing of the Fan Speed Indicator
Light 'LOW'.
REMEDY(not a malfunction)
• Clean or replace the fi lters if they appear to be heavily
soiled.
(See E-13,17)
• The air could be impure at the time the unit was plugged
in.
Unplug the unit, wait one minute, and plug the unit in
again.
• Sensor operation is affected if the odor sensor openings
are dirty or clogged. Gently clean the sensor openings.
(See E-13)
• Clicking or ticking sounds may be audible when the unit
is generating Plasmacluster ions.
• Check to see if the fi lters are heavily soiled.
• Clean or replace the fi lter.
• Plasmacluster Air Purifiers may produce a slight odor.
This is normal and is a result of the Plasmacluster Ions
refreshing the air.
• Is the unit installed in a location that is difficult for the
sensor to detect cigarette smoke?
• Are the sensor openings blocked or clogged?
(In this case, clean the openings.) (See E-13)
• After cleaning or replacing the fi lters, connect the power
cord to an outlet and press the Filter Reset Button for 3
seconds.
(See E-13)
• Check Styrofoam fl oat for impurities. Clean the Humidi-
fying Tray. Ensure unit is located on a level surface.
Check to see if the Humidifying Tray and Water Tank
are correctly installed.
• Check to see if the Humidifying Tray and Water Tank are
correctly installed. Check the Humidifying fi lter.
• Clean or replace the fi lter when it is heavily soiled.
(See E-15, E-16, E-17)
• The Clean Sign lights automatically change colors as
impurities are detected by the sensor.
• Abnormal fan motor.
E-18
• Turn power OFF to cancel the
error display, wait one minute,
and then turn power ON.

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