TROUBLESHOOTING
Problem
Headphones do not turn on
No sound
Headphones do not pair
with device
Headphones do not react to
any buttons
Possible Cause
∙ Battery is empty
∙ Headphones are not paired
∙ Volume is too low
∙ Headphones are turned off
∙ Bluetooth
is turned off on
®
the device
∙ Headphones are too far away
from the device
∙ Headphones are turned off
∙ Headphone battery is too low
∙ Headphones are out of
Bluetooth
®
range
20
Possible Solution
∙ Charge headphones
∙ Double check if headphones
are paired. If you need to,
pair again
∙ Increase the volume
∙ Turn on headphones
∙ Turn Bluetooth
on in
®
device settings
∙ Move the headphones closer
to the device
∙ Turn headphones on
∙ Charge battery
∙ Move closer to the device
EN
DE
ES
FR