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Troubleshooting
Q1:
SetupWizard is unable to detect my camera. What should I do?
A1:
First, verify that you have followed all the steps in the Section 2: Hardware Installation
and Configuration. Second, disable any software firewall programs such as ZoneAlarm or
Norton Internet Security. If you are using Windows XP or Windows Vista, disable the built in
firewall. Third, click on Rescan in the SetupWizard.
Q2:
I do not have a DHCP server or DHCP is disabled on my network and I am unable to
configure the TV-IP501P/TV-IP501W. What should I do?
A2:
First, go to the TCP/IP settings on your computer and assign a static IP address on your
computer's network adapter in the subnet of 192.168.10.x. Since the default IP address of
the TV-IP501P/TV-IP501W is 192.168.10.30, do not assign a static IP address of
192.168.10.30 on your computer's network adapter. Second, open Internet Explorer and
enter http://192.168.10.30 into the address bar. See the instructions below:
Windows Vista
1. Go into the Control Panel, click Network and
Internet, click Network and Sharing Center, click
Manage Network Connections and then right-click
the Local Area Connection icon and then click
Properties.
Windows XP/ 2000
1. Go into the Control Panel, double-click the Network
Connections icon and then right-click the Local Area
Connection icon and then click Properties.
2. Click Internet Protocol Version 4(TCP/IPv4)
and then click Properties. Then click on
Use the following IP address, and make
sure you assign your network adapter an IP
address in the subnet of 192.168.10.x.
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