TROUBLESHOOTING
First try the solutions suggested here or visit our website at www.maytag.com/help
If you experience
Washer not performing as expected (cont.)
Washer not draining/
spinning, loads are
still wet (cont.)
Dry spots on load
after cycle
Incorrect or wrong
wash or rinse
temperatures
Load not rinsed
Sand, pet hair, lint,
etc. on load after
washing
Load is tangling
Not cleaning or
removing stains
14
for assistance and to possibly avoid a service call.
Possible causes
Check plumbing for correct
drain hose installation. Drain
hose extends into standpipe
farther than 4.5" (114 mm).
Wrong or too much detergent
causing suds to slow or stop
draining and spinning.
High speed spins extract more
moisture than traditional top-load
washers.
Check for proper water supply.
Energy-saving controlled
wash temperatures.
Check for proper water supply.
Not using HE detergent or
using too much HE detergent.
Washer not loaded
as recommended.
Heavy sand, pet hair, lint, and
detergent or bleach residues
may require additional rinsing.
Washer not loaded
as recommended.
Wash load not completely
covered in water.
Added more water to washer.
Washer not loaded properly.
Check drain hose for proper installation. Use drain hose form and securely
attach to drainpipe or tub. Do not tape over drain opening. Lower drain hose
if the end is higher than 96" (2.4 m) above the floor. Remove any clogs from
drain hose.
Use only HE detergent. Always measure and follow detergent directions
for your load. To remove extra suds, select ENJUAGAR & EXPRIMIR
(Rinse & Spin). Do not add detergent.
The high spin speeds combined with air flow during the final spin can
cause items near the top of the load to develop dry spots during the
final spin. This is normal.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet, and have
both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
Energy Star
qualified washers use cooler wash and rinse water
®
temperatures than traditional top-load washers. This includes cooler
hot and warm washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from regular detergent can keep washer from operating
correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow detergent directions based on
load size and soil level.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the washplate. Do not
load garments directly over the center of the washplate.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 additional garments after washer has started.
Add an Extra enjuague (Extra Rinse) to the selected cycle.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed; however,
items will be wetter than those using a higher speed spin. See the
"Cycle Guide" to match your load with the best cycle.
Load garments in loose heaps evenly around the washplate. Do not
load garments directly over the center of the washplate.
Reduce tangling by mixing types of load items. Use the recommended
cycle for the type of garments being washed.
Washer senses load size and adds correct amount of water. This is
normal and necessary for clothes to move.
Do not add more water to washer. Adding water lifts the garments off
the washplate, resulting in less effective cleaning.
Washer is less efficient at cleaning when load is tightly packed.
Load garments in loose heaps evenly around the washplate. Do not
load garments directly over the center of the washplate.
Add only 1 or 2 additional garments after washer has started.
Solution