Troubleshooting
PROBLEM
Ingredients will not
mix properly.
Blender smells like it
is burning.
There is grease
around the bottom of
the blender jar or on
the counter top.
Blender jar is cloudy
or stained.
14
PROBABLE CAUSE/SOLUTION
• Check to see if enough liquid has been added to the
ingredients. Mixture should be fluid and free-running at all
times.
• Solid pieces are too large.
• Container is too full. Do not fill past highest (2 cups/473 ml)
graduation marking.
• Cutter assembly blades are not sharp or are damaged.
Inspect container and cutter assembly daily.
• Select speed to create a fluid blend.
• Turn off blender and allow unit to cool.
• Although motors are tested during the manufacturing
process, heavy use may cause curing of motor windings.
The smell may quickly dissipate after a few heavy uses.
• If smell continues after additional heavy uses, call our
customer care center.
• Monitor the problem and source. This may indicate an
issue with the jar bearings.
• Call our customer care center if the condition persists.
• Some cloudiness may be natural after use. The minerals
from fruits, produce, and leafy greens, in addition to the
oils of various nut butters, can sometimes cause a film on
the blender jar or may be difficult to clean.
• Sprinkle 1/4 cup (59 ml) baking soda in blender. Add 1/2
cup (118 ml) white vinegar. Mixture will bubble. When
bubbling subsides, add 1 cup (237 ml) water, turn the dial
to 3, and blend. Wash any remaining residue with dish
soap and water. Rinse and dry thoroughly.
(cont.)