Service.
Before you call for service, review the detailed troubleshooting tips in the Owner's manual. If needed, service can be scheduled by
visiting us online GEAppliances.com or calling 800.GECARES 800.432.2737.
Truth or Myth
Truth or Myth?
The automatic ice maker in my
refrigerator will produce ice when the
refrigerator is plugged in to a power
receptacle.
I will never see frost inside the freezer
compartment.
Refrigerator door handles can be
easily tightened.
After starting the ice maker throw
away 24 hours of ice production.
Door removal is always required for
installation.
There is an adjustment to rear wheels.
Any All-Purpose cleaner can be used to
clean my refrigerator.
Gaskets will last longer with regular
cleaning and maintenance.
Doors may be shipped with protective
film that has to be removed before
use.
Have more questions? For more information on your refrigerator or other GE appliances please visit
www.geappliances.com/videos
Answer
Explanation
MYTH
The refrigerator must be connected to water, and the ice maker must be turned
on. Make sure the ice maker is turned on, only after the water line is connected
and water is turned on. The ice maker can be turned off by switching it to the OFF
position.
The freezer must be 15 degrees or colder before the icemaker will produce ice. Please
allow at least 24 hours for the refrigerator to pull down and the unit's temperature to
stabilize.
MYTH
Frost inside the freezer typically indicates that the door is not properly sealed, or
has been left open. If frost is found, clear the frost using a plastic spatula and towel,
then check to ensure that no food packages or containers are preventing the freezer
door from closing. To help reduce to the potential for frost please make sure there
is proper clearance to the air supply and vents in the freezer to improve circulation.
Always cover food before loading into the refrigerator, moisture from open containers
can add to the frost load.
TRUE
If door handles are loose or have a gap, the handle can be adjusted with set screws
located on the ends of the handles.
TRUE
To avoid issues with odor and taste the first batch of ice should be discarded
MYTH
Doors should only be removed when necessary to prevent damage from passage
way or access to final location. If doors are removed please review Reversing the
Door Swing section for re-hang procedure.
MYTH
Front leveling legs are adjustable and should be used to balance the refrigerator.
Leveling legs are used to make initial fresh food door adjustment. There should be
approximately a ¼" fall from the front to back to ensure that the doors always close.
MYTH
All-purpose cleaners are not recommended for use on the refrigerator.
Do not use wax, polish, ammonia, bleach, or other products containing chlorine on for
any surfaces. Clean with a cloth dampened with soapy water. Dry with a soft cloth.
The stainless steel doors can be cleaned with a commercially available stainless steel
cleaner. Cleaners with oxalic acid such as Bar Keepers Friend Soft Cleanser™ will
remove rust, tarnish and small blemishes. Use only a liquid cleanser free of grit and
rub in the direction of the brush lines with a damp soft sponge. Do not use appliance
wax or polish on the stainless steel.
TRUE
Clean gaskets with warm soapy water. Make sure all folds are clean and dry after
cleaning. Make sure flanges are clear of any grit or grime. After cleaning the door
gaskets, apply paraffin wax or petroleum jelly to the door gaskets and hinges at the
hinge side. This helps keep the gaskets from sticking and bending out of shape.
TRUE
Smooth finished doors (Stainless, Slate, Gloss Black and Gloss White, or Silver Metallic)
will have a clear plastic film on the door that must be removed after install.
In Canada visit GEAppliances.ca or call 800.561.3344.
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