Troubleshooting
Problem
Cause
Massager is not
Adapter is not properly connected.
turning on.
Electrical outlet may not be working
properly.
Massager
Massager has been turned on for
automatically turns
15 minutes and has automatically
off during use.
turned off.
The massager has overheated.
Massager does not
Massager is defective or has
respond to button
malfunctioned.
controls.
Heat function
Heat function level is too low.
cannot be felt
during use.
Solution
Make sure the connected adapter is properly
connected to the massager. (see Operation
section on page 7).
Try plugging the connected adapter into
another electrical outlet.
If desired, turn on the massager to continue
use. DO NOT use the massager for 30
consecutive minutes.
Allow it to cool for one hour before resuming
use.
Immediately discontinue use and contact
Customer Support (page 17).
Press '
' once to use the high heat setting
after turning on the massager.
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