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SYMPtoM
Device does not come on.
Device does not turn off.
Device comes on randomly.
Please call 1-800-858-8501 (English speaking only) for assistance before returning product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.hzsupport.com. If the problem persists,
call* for assistance at 1-800-858-8501 (English speaking only), 7:30 AM to 4:30 PM CST (M-F). You may also write* to:
HeathCo LLC
P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Purchase, and Place of
Purchase.
This device complies with Part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
The user is cautioned that changes or modifications not expressly approved by the party responsible for regulatory compliance could
void the user's authority to operate the equipment.
tRouBLESHootING GuIdE
PoSSIBLE CAuSE
1. Circuit breaker or fuse is turned off.
2. Switch on device is turned off.
3. Interrupted by another device.
4. Does not respond immediately after
installation.
5. Signals from transmitter are being
blocked, or transmitter is out of range.
6. Weak battery in the transmitter.
7. Dip switches on transmitter and receiver
units do not match.
8. Device is defective.
1. Same as 5, 6, and 7 above.
1. Short term power line failure.
2. Another transmitter on the same
frequency.
tECHNICAL SERvICE
No Service Parts Available for this Product
REGuLAtoRY INFoRMAtIoN
SoLutIoN
1. Verify circuit breaker or fuse is turned
2. Verify switched device is turned on.
3. Change codes on transmitter and
4. Wait for 90 second initialization period
5. Check for metal objects that could
6. Check battery charge and replace if
7. Verify code settings on transmitter and
8. Test using different device.
1. Same as 5, 6, and 7 above.
1. Next transmission from transmitter
2. Change codes on transmitter and
6
on.
receiver units.
(remote motion sensor).
block the signal, or reposition the
transmitter.
necessary.
receiver units are set the same.
will reset receiver to correct state.
receiver units.
598-1296-02
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