TROUBLESHOOTING
First try the solutions suggested here or please refer to the local service sheet that you will find
If you experience
Washer not performing as expected (cont.)
Load not rinsed (cont.)
Load is wrinkled, twisted,
or tangled
Not cleaning or
removing stains
62
at the end of this manual for assistance and to possibly avoid a service call.
Possible Causes
Washer not loaded as
recommended.
The load may be out of balance.
Washer not loaded as
recommended.
Wash action too long for load.
Spin speed too fast for load.
The washer is not unloaded
promptly.
Not choosing the right cycle for
the load being washed.
The wash water was not warm
enough to relax wrinkles.
Washer not loaded as
recommended.
Not using HE detergent or using
too much HE detergent.
Hard water or high level of iron
(rust) in water.
Fabric softener dispensing
ball used.
Powdered detergent used for
slow-speed cycle.
Avoid tightly packing the washer. The washer will not rinse well
if tightly packed. Load with dry items only. See the "Cycle Guide"
for load size recommendations for each cycle.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer has started.
When load unbalance occurs, a washing process will start to
redistribute the load. This may lengthen the cycle time. Avoid
washing single items. Balance a single item, such as a rug or
jeans jacket, with a few extra items.
Add load loosely. Items need to move freely to reduce
wrinkling and tangling. See the "Cycle Guide" for load size
recommendations for each cycle.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Select a lower soil level. Note that items will not be cleaned as
deeply as when using a higher soil level.
Select a slower spin speed. Note that items will be wetter than
when using a faster speed spin.
Unload the washer as soon as it stops or use Fresh Hold/Fresh
Spin option if you will not be able to unload the washer at the end
of the cycle.
Use the Delicates cycle or another cycle with a slow spin speed
to reduce wrinkling.
If safe for load, use warm or hot wash water.
Add load loosely. Items need to move freely for best cleaning. See
the "Cycle Guide" for load size recommendations for each cycle.
Add only 1 or 2 garments after washer has started.
Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
You may need to install a water softener and/or iron filter.
Dispensing balls will not operate correctly with this washer.
Add liquid fabric softener to the fabric softener compartment.
Consider using liquid detergent.
Solution