Warranty And Customer Service; Service & Repairs - Stenner SMS Serie Manual De Instalación Y Mantenimiento

WARRANTY AND CUSTOMER SERVICE

LIMITED WARRANTY
Stenner Pump Company will for a period of one (1) year from the date of purchase (proof
of purchase required) repair or replace – at our option – all defective parts. Stenner is not
responsible for any removal or installation costs. Stenner will incur shipping costs for
warranty products shipped from our factory in Jacksonville, Florida. Any tampering with
major components, chemical damage, faulty wiring, weather conditions, water damage,
power surges, or products not used with reasonable care and maintained in accordance
with the instructions will void the warranty. Stenner limits its liability solely to the cost of
the original product. We make no other warranty expressed or implied. The mixer pump head
assembly and components are considered perishable and not covered in this warranty.
RETURNS
Stenner offers a 30-day return policy on factory direct purchases. Except as otherwise
provided, no merchandise will be accepted for return after 30 days from purchase. To
return merchandise at any time, call Stenner at 800.683.2378 for a Return Merchandise
Authorization (RMA) number. A 15% re-stocking fee will be applied. Include a copy of your
invoice or packing slip with your return.
DAMAGED OR LOST SHIPMENTS
All truck shipments: Check your order immediately upon arrival. All damage must be noted
on the delivery receipt. Call Stenner Customer Service at 800.683.2378 for all shortages
and damages within seven (7) days of receipt.
SERVICE & REPAIRS
Before returning a mixer for warranty or repair, thoroughly rinse the wetted portion of the
mixer with water or a compatible buffer solution to remove chemical and avoid contact.
Following expiration of the warranty period, Stenner Pump Company will clean and overhaul
any Stenner mixer for a minimum labor charge plus necessary replacement parts and
shipping. All mixers received for overhaul will be restored to their original condition. The
customer will be charged for missing parts unless specific instructions are given. To return
merchandise for repair, call Stenner at 800.683.2378 or 904.641.1666 for a Return
Merchandise Authorization (RMA) number.
DISCLAIMER
The information contained in this manual is not intended for specific application purposes.
Stenner Pump Company reserves the right to make changes to prices, products, and
specifications at any time without prior notice.
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US and Canada 800.683.2378, International 904.641.1666