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Troubleshooting
Q1:
The Digital Picture Frame doesn't power on. What should I do?
A1:
First, make sure that you connect the power adapter securely to the Digital Frame and to a
working power outlet. Second, make sure to set the power switch to the On position. Please
note: there is no power button on the remote control.
Q2:
After I successfully configured the TV-M7 to match my wireless network settings, I can
not connect or view my IP cameras.
A2:
First, verify that you are using the following IP Cameras: TV-IP110/W, TV-IP212/W,
TV-IP312/W, TV-IP410/W and TV-IP422W. All other IP Cameras are not supported. Second,
verify that the wireless settings on the TV-M7 match your wireless network settings. Third,
make sure that you clicked Apply Settings. Fourth, if a camera is not detected, press the
ROTATE/REFRESH button on the remote control to refresh the list of cameras. Fifth, make
sure both the TV-M7 and your IP camera(s) have IP address in the same subnet. For
example, if TV-M7 has an IP Address of 192.168.10.80, then your IP camera must use
192.168.10.X. Sixth, make sure the HTTP port on the IP camera is set to port 80. If it is not set
to port 80, please enter the configuration for your IP camera to change the HTTP port. By
default, the TV-IP110/W, TV-IP212/W, TV-IP312/W, TV-IP410/W and TV-IP422W is set to port
80. Seventh, perform a factory reset on the TV-M7 and reconfigure the wireless network
settings. To reset the TV-M7, take a pin or paper clip and press the reset button on the side of
the TV-M7 for 10 seconds, then let go.
Q3
: Nothing happens when I press any buttons on the remote control. What should I do?
A3:
First, make sure that the TV-M7 is powered on. Second, the battery may be running low.
Please replace the battery. The remote control uses a 3V Lithium CR2025 battery.
Q4:
Can I put a static IP address on the TV-M7?
A4:
You can not put a static IP address on the TV-M7. The TV-M7 receives an IP address
automatically. Please verify that you have an available DHCP server on your network.
Q5:
Can I change the design of the frame?
A5:
Yes you can. Please go to www.trendnet.com to download the frame design files and
instructions.
If you still encounter problems or have any questions regarding the TV-M7, please contact
TRENDnet's Technical Support Department.
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