Aquaglide ROAM 12'6 SUP El Manual Del Propietario página 12

At Aquaglide we pride ourselves on first class customer service and brand integrity. We strive to
manufacture our products to the highest quality standards and we proudly stand behind them. Despite
our best efforts, occasionally a product may exhibit a manufacturing defect. If you believe your product
has a manufacturing defect, please submit a warranty claim before making repairs. Once a warranty
claim is submitted our staff will review your submission and deliver a prompt resolution.
It is always our primary intention to treat each customer fairly.
Paddlesports Products
Paddlesports products are designed for consumer use in a recreational setting including private use in
sheltered inshore coastal, inland waterways, lakes and rivers.
Warranty Coverage
Product warranty covers all critical manufacturing defects including general workmanship, seam failures,
and material failure due to manufacturing defects.
Warranty Terms
Warranty term for inflatable Stand Up Paddleboards: (2) two years from date of purchase.
Paddlesports products under an approved warranty claim may be repaired or replaced, in part or entirely,
at the sole discretion of Aquaglide.
What is NOT Covered Under Warranty?
• Normal wear and tear
• Freight damage (freight claim must be filed to cover shipping damage)
• Damage while in storage (freeze or other damage)
• Repairable cuts, punctures, or tears due to external forces
• Damage caused by sharp object when opening boxed product
• Damage caused by dragging product
• Damage caused by exceeding the maximum weight and/ or user capacity
• UV Damage without proper treatment (material breakdown, fading)
• Damage, or failure due to over-inflation including thermal over-inflation from sun exposure
• Vandalism or intended damage
• Product failure due to force majeure, acts of God, or inclement weather
• Improper maintenance and/or cleaning
• Damage caused by animals or plants including marine growth
• Damage caused by chemicals or poor water quality
Warranty Claim Requirements
1. Dated proof of purchase or original invoice, for original owner.
2. High resolution photo or video showing serial number (where relevant).
3. High resolution photo or video showing entire product.
4. High resolution photos or video of defective portion of product. If leaking, show leak with and
without soapy water.
Warranty Claim Submission
In the United States, warranty claims may be submitted by end consumer or retailer at
www.aquaglide.com/warranty/. Please gather the information in claim requirements and submit
warranty claim electronically.
Outside the United States please gather the information in claim requirements and submit warranty claim
through your dealer or national distributor.
Enter clear and complete information including your contact information. Once a claim is submitted our
team will make every effort to address it promptly.
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WARRANTY
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