Common Issues
Problem
Poor cleaning ability or dust falling out
Scheduled cleaning is not working
Is power always being drawn when the
robot is on the charging dock?
Does the robot need to be charged for
used?
No or little water during mopping
Cleaning does not resume after
recharging
The robot cannot return to the charging
dock after Spot cleaning or when it has
been moved manually
The robot has begun to miss certain spots
Solution
The dustbin is full and needs emptying.
Keep the robot charged. Scheduled cleaning can only begin when the battery level is
above 20%.
The robot will draw power while it is docked to maintain battery performance, but
power consumption is minimal.
No. The robot can be used any time after it has been fully charged.
Check whether there is water in the water tank and use the mobile app to set the
scrub intensity or check the manual for full instructions on how to correctly install the
mop cloth and mop cloth mount.
Make sure that the robot is not in DND mode. DND mode will prevent cleanup. When
charging dock before it returned to the dock automatically, it will not be able to con-
tinue cleanup.
map. If the charging dock is too far away, it may not be able to return to recharge
and must be placed on the charging dock manually.
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