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TROUBLESHOOTING
This product has been extensively
tested with all major cellphone
brands and models. In the event of
technical problems, we recommend
you check the following:
•
Upgrade your cellphone or device
to the latest iOS or Android version
(particularly important for older
devices).
•
For
models
batteries, charge for at least 1 hour.
•
For models with standard batteries,
ensure LED light appears after
switching on.
•
For Bluetooth
product is properly paired and
connected in accordance with the
manufacturer's instructions.
•
For cable models, ensure that the
audio cable is fully plugged in to the
device's audio port.
•
For Android users, ensure that you
have
volume key to operate the camera
shutter (see above).
•
If clicking the button fails to take a
photo, download the "Camera 360"
app by PinGuo Inc. from your app
store.
If you still experience problems,
please contact our technical support
team at
customerservice@igenio.co.uk
in the first instance.
All products are covered by our
Lifetime
and we are fully committed to your
100% satisfaction. We kindly request
you do not leave negative reviews
without contacting our support team
first.
We will do our very best to
assist you.
with
®
properly
Manufacturer's
rechargeable
models, ensure the
configured
the
Warranty
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