Out of Warranty Repair Work
For repair work that is no longer covered by warranty, the cost of repair will include
parts, labor and shipping. The owner will be informed about the repair costs before the
address, city/zip code, phone number and email address.
Procedure for Repair Work
If the unit is malfunctioning, please refer to the "Troubleshooting Guide" in the
Owner's Manual and call customer service at +33 (0)1 30 62 65 65, for technical
support, before sending it to Dogtra-Europe for Service. The cost of shipping products
under warranty back to Dogtra-Europe is the customer's responsibility. Dogtra-Europe
is not responsible for units damaged or lost in transition to Dogtra. Dogtra-Europe is
not responsible for loss of training time or inconvenience while the unit is in for repair
work. Dogtra-Europe does not provide loaner units or any form of compensation
during the repair period. A copy of the sales receipt showing the purchase date is
required before warranty work is initiated.
Please include a brief explanation outlining the problem and include your name,
address, city/state/zip code, daytime phone number, evening phone number, and
email address. If the repair costs are not covered under warranty, we will call you for
payment information and authorization. For any questions concerning your Dogtra
products, call us at +33 (0)1 30 62 65 65, or email us at sav@dogtra-europe.com.
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DECLARATION OF CE CONFORMITY
The company : DOGTRA-EUROPE
Declare under our responsibility that the following
product : StB-Hawk
Comply to all dispositions of the European Directives
2014/30/EU
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