Warranty Information
Warranty
Rug Doctor® carpet cleaning machines have been manufactured, tested, and inspected in accordance with Rug
Doctor's high standards of quality. The Rug Doctor Pro Deep Carpet Cleaner ("Machine") is backed by a two
(2) year limited warranty ("Warranty"). Please consult your User's Manual to see the full terms of your Warranty.
Limited Consumer Warranty
Rug Doctor gives you, the original purchaser, who retains proof of purchase from Rug Doctor or an authorized
Rug Doctor Dealer, this Warranty for your Machine acquired for normal household use (commercial and rental
use is excluded). You are responsible for notifying Rug Doctor within thirty (30) days of original purchase if any
parts or components are missing on your Machine. The purchase receipt showing the date, price, and item of
purchase is the initial document of proof of purchase, and it determines the validity of your Warranty. To ensure
that your Warranty can be successfully processed, please retain your original purchase receipt and mail in the
Warranty card that was provided with your new Machine. You may also complete Warranty registration on
our website at www.rugdoctor.com. You are responsible for registering your Machine, either by mailing in your
Warranty card or registering through our website, within 30 days of purchase.
WHAT DOES THIS WARRANTY COVER / HOW LONG DOES THE WARRANTY LAST?
Rug Doctor will, for the original purchaser, repair or replace including labor, any part that is defective in material
or workmanship for your Machine within the Warranty period listed above. This Warranty applies for normal
household use only. In the event that Rug Doctor determines that your Machine is unable to be repaired, Rug
Doctor reserves the right to elect to replace it with a refurbished machine of the same model.
WHAT THE WARRANTY DOES NOT COVER
The following exclusions apply for Machine and part(s) failures due to: 1) normal wear and tear, accident, other
casualty, neglect, improper maintenance; 2) Machine alterations; 3) abuse or misuse of the Machine, including
use not in accordance with the "User's Guide;" 4) Machines that have not been assembled, used, or maintained
in accordance with the operating instructions; 5) defects or damage caused by service or parts provided by non-
authorized Rug Doctor dealer; 6) normal maintenance, such as the removal of clogs or cleaning brush rollers;
7) damage caused by external sources, such as liquids, hot materials, weather or proximity to heat. Rug Doctor
does not warranty any individual parts for the Machine for consumer purchase. All individual Machine parts
are excluded from the Warranty. This Warranty does not provide for a refund of the purchase price. For best
operating efficiency and cleaning use of Rug Doctor products is recommended. Use of the Machine for rental
voids the Warranty and is not permitted under Federal Law (see "UNAUTHORIZED USE" statement below).
Commercial use is excluded under this Warranty however the "TWO YEAR LIMITED COMMERCIAL WARRANTY"
applies, as shown below. Rug Doctor is not liable for any consequential or incidental damages of any nature
involving the purchase/use of your Machine. In no event shall Rug Doctor's liability exceed the purchase price of
the Machine. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations or exclusion may not apply to you. ALL OTHER WARRANTIES WHETHER ORAL OR WRITTEN
ARE EXPRESSLY DISCLAIMED. THE IMPLIED WARRANTIES OF MERCHANTABILITY, AND FITNESS FOR A
PARTICULAR PURPOSE, WHICH MAY ARISE BY OPERATION OF LAW, ARE LIMITED TO FIVE (5) YEARS FROM
THE PROVEN DATE OF PURCHASE UNLESS APPLICABLE STATE LAW PROVIDES OTHERWISE.
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