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Troubleshooting
Q1:
Windows is unable to recognize my hardware. What should I do?
A1:
First, verify that your computer meets the system requirements as specified in
Section 1. Second, go to Start > Control Panel > Hardware > Device
Manager. In the list of device types, double-click on Network Adapters. If you
see the device with a yellow question mark or exclamation point next to it, double-
click on it, click on Drivers and click Update Drivers. Follow the Hardware
Update Wizard instructions as illustrated in Section 2. Third, if the device
manager fails to recognize the presence of a new networking adapter, verify that
the network adapter is firmly seated in the PC CardBus slot. Fourth, install the
adapter into another available PC CardBus slot
Q2:
Windows recognizes my new hardware, but I'm unable to connect to my
network. What should I do?
A2:
First, verify that the RJ-45 Ethernet Cable is securely connected from your
switch or router to your network adapter. Second, verify that the LEDs on your
network card are lit. Third, verify that the TCP/IP settings are set to Obtain an IP
address automatically.
Q3:
When I connect the adapter to a gigabit switch, I am not getting gigabit
speeds. What should I do?
A3:
Make sure you are using CAT-5e or CAT-6 Ethernet Cables. Some CAT-5
cables are not rated to run in Gigabit.
If you still encounter problems or have any questions regarding the TEG-PCBUSR,
please refer to the User's Guide included on the Driver CD-ROM or contact TRENDnet's
Technical Support Department.
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