Troubleshooting - Abbott FreeStyle Freedom Manual Del Propietário

Troubleshooting

Meter does not enter the test mode after inserting a test strip.
Probable Cause
The battery is dead.
The battery is installed
incorrectly or there is no
battery in the meter.
Test strip inserted upside
down, wrong end in, or
incompletely inserted into
the meter.
Defective meter or test strips.
Blood or foreign objects put
into the test strip port.
Test does not start after applying the blood sample.
Probable Cause
Blood sample too small.
Defective test strip.
Sample applied after meter
times out (two minutes) and
turns off.
Defective meter or test
strips.
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Call Customer Care Toll Free at 1-888-522-5226 www.AbbottDiabetesCare.com
What to Do
Replace the battery (and reset the date and time,
if necessary.)
Check that the battery is installed correctly with
the positive (+) sign facing upward, toward you.
Insert the FreeStyle Lite test strip with the
printed side up and the top of the strip in the
meter.
Call Customer Care.
Call Customer Care.
What to Do
You may add blood to the same sample area
of the FreeStyle® Lite test strip from which you
started for up to 60 seconds from the time of
the first application. If necessary, repeat the test
using a new FreeStyle Lite test strip and a larger
blood sample.
Repeat the test with a new FreeStyle Lite test
strip
Repeat the test using a new test strip. Wait until
you see the blood and test strip symbols on
the display screen before you apply the blood
sample.
Call Customer Care.