Troubleshooting
PROBLEM
Bacteria in outlet water
Low UV intensity
White or milky colored water Air in water from new prefilter or quartz
Lamp out alarm ON
Glow cap not illuminated
Low pressure after system
Quartz sleeve nut leaks
NOTICE
All problem conditions called out within this troubleshooting chart require the disinfection procedure to be conducted after the
corrective action has been completed.
POSSIBLE CAUSE
Low or no UV transmittance into the water
Biofilm in outlet plumbing
System not on
Low power to lamp
Lamp over 1 year old
Fouled quartz sleeve
Fouled prefilter
High turbidity in feed water
UV sensor fouled or defective
Low power to lamp
Lamp intensity does not increase with water flow Confirm flow switch is functioning
sleeve replacement
Filaments broken in lamp
Lamp not rotated into position for normal
operation
Clogged prefilter
Quartz sleeve nut loose
O-ring is defective
Replace lamp
Clean or replace quartz sleeve
Replace prefilter
Confirm the pretreatment is adequate
Confirm the feed water meets the feed water require-
ments within this manual
System needs to be sterilized
Confirm continuous power supply
Replace controller
Replace lamp
Clean or replace quartz sleeve
Replace prefilter
Confirm the pretreatment is adequate
Confirm the feed water meets the feed water require-
ments within this manual
Clean or replace UV sensor
Replace controller
Flow water through the system until water runs clear
Replace lamp
Rotate lamp glow cap so that electrical connections
align with cut out in bracket
Replace prefilter
Tighten quartz sleeve nut
Replace o-ring
14
CORRECTIVE ACTION