Tenda RX3 Guía De Instalación Rápida página 46

FAQ
Q1: I cannot log in to the web UI of the router by visiting tendawifi.com.
What should I do?
A1: Try the following solutions:
• If you are using a WiFi-enabled device, such as a smartphone:
− Ensure that it connects to the WiFi network of the router.
− Ensure that the cellular network (mobile data) of the device is disabled.
• If you are using a wired device, such as a computer:
− Ensure that tendawifi.com is entered correctly in the address bar, rather than the
search bar of the web browser.
− Ensure that the computer is connected to a LAN port of the router properly using
an Ethernet cable.
− Ensure that the computer is set to obtain an IP address automatically and obtain
DNS server address automatically.
If the problem persists, reset the router, and try again.
Q2: I cannot access the internet after the configuration. What should I do?
A2: Try the following solutions first:
• Check whether the WAN port of the router is connected to a modem or Ethernet
jack properly.
• Log in to the web UI of the router and navigate to the Internet Settings page.
Follow the instructions on the page to solve the problem.
If the problem persists, try the following solutions:
• For WiFi-enabled devices:
− Check whether your WiFi-enabled devices are connected to the WiFi network of
the router.
− Visit tendawifi.com to log in to the web UI and change your WiFi name and WiFi
password on the WiFi Settings > WiFi Name & Password page. Then try again.
• For wired devices:
− Check whether your wired devices are connected to a LAN port properly.
− Check whether wired devices are set to obtain an IP address automatically and
obtain DNS server address automatically.
Q3: How to change the WiFi names and passwords?
A3: Follow the steps below:
Connect your WiFi-enabled device to the WiFi network of the router, or connect
your computer to a LAN port using an Ethernet cable.
Start a web browser and visit tendawifi.com to log in to the web UI of the router.
Navigate to the WiFi Settings > WiFi Name & Password page to change and save
the settings.
Q4: How to reset the router?
A4: Try the following methods:
Method A: When the router is working normally, hold down the Reset button with a
needle-like object for about 8 seconds and release it when the LED indicator
blinks fast. The router is reset.
Method B: Log in to the web UI of the router and navigate to System Settings >
Backup/Restore.
Q5: I cannot find the WiFi network of the router on my WiFi-enabled device.
What should I do?
A5: Connect your computer to a LAN port of the router to log in to the web UI. Navigate
to WiFi Settings > WiFi Name & Password and ensure that:
• The WiFi networks are enabled.
• The Hide function is disabled.
Q6: I cannot find the 5 GHz WiFi network of the router on my WiFi-enabled device.
What should I do?
A6: Try the following solutions:
• Check whether your WiFi-enabled device supports 5 GHz WiFi network. Only
devices supporting 5 GHz network can find and connect to the 5 GHz WiFi
network.
• Check whether the Unify 2.4 GHz & 5 GHz function is disabled. If it is disabled,
refer to Q5 to find a solution.