Troubleshooting
Error
Description
display
Overload. The device
will power o
Low battery. The
device will power o in
four seconds
Wi-Fi connection failure
When measuring....
Issue
Root cause
Incorrect posture
Abnormal
measurement
The device is placed
results:
on soft carpeting or
- Too high
uneven surface
- Too low
- Huge di erence
Cold body that may
between two recent
result in bad blood
measurements
circulation
Solution
Stop using this scale for
measurement
Replace all three batteries at
the same time
Rejoin the wireless network
Solution
Step on the platform
barefoot and stand still
Place the device on a
at, hard surface
Warm up your hands
and feet to resume
blood circulation and
then measure again
Issue
Root cause
Cold electrodes
Abnormal
measurement
results:
- Too high
- Too low
Your feet are too
- Huge di erence
dry
between two recent
measurements
Taking a
measurement while
wearing socks or
Scale does not
shoes
proceed to analyze
body composition
The user fails to
select the User ID
from what the
system found
FCC ID#: X4YHASS130
Nexxt Solutions® is a registered trademark. All rights reserved.
All other brand names and trademarks are the property of their
respective owners. Made in China.
Solution
Place the device in a
warm room for a while
and then measure
again
Wipe your feet with a
damp cloth, keeping
them slightly damp
Wipe your feet with a
damp cloth, keeping
them slightly moist
Please assign a user ID