Wireless setup troubleshooting (continued)
Unable to connect the printer to your network at 123.hp.com
Connect the printer to your network from the printer control panel display.
Note: When you set up the printer to your network, make sure it is not connected with a USB cable.
1. On the printer display screen instructing you to visit 123.hp.com, touch More Info.
2. On the More Info screen, touch Start Manual Setup.
3. If you have not installed cartridges or loaded paper, there will be animations to help you. After the cartridges are
calibrated, touch OK.
4. When you are prompted to finish setup at 123.hp.com, touch Info. Then on the Info screen, touch Advanced
Setup.
5. On the connection method screen, select Wireless.
The printer will search for available wireless routers and help you connect the printer to your network.
6. After the printer is connected to your network, return to 123.hp.com to download and install the HP mobile app
or printer software if you have not already done this.
Still have problems? Visit the HP Wireless Printing Center at www.hp.com/go/wirelessprinting.
If you are using a computer running Windows, you can use the Print and Scan Doctor tool, which can help solve
many problems you might have with the printer. To download this tool, visit www.hp.com/go/tools.
Print from your smart phone or tablet operating system
You can use the HP mobile app to set up and use the HP printer for scanning, printing, and sharing documents.
Install the app from 123.hp.com or from the app store for your mobile device.
You can also use the printer to print documents and photos directly from your mobile devices.
• iOS: Use the Print option from the Share menu. No setup required. iOS AirPrint is preinstalled.
• Android: Download and enable the HP Print Service Plugin (supported by most Android devices) from the Google
Play Store.
For help on enabling mobile printing, visit the HP Mobile Printing website at www.hp.com/go/mobileprinting. If
a local version of this website is not available in your country/region or language, you might be directed to the HP
Mobile Printing website in another country/region or language.
Share the printer with multiple devices on your network
After the printer has been connected to your wireless network, you can share the printer with multiple computers
and mobile devices on the same network. On each additional device, install the HP mobile app or printer software
from 123.hp.com and follow the onscreen instructions to connect to the printer.
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