Troubleshooting
Problem
EN
Impossible to pair the loudspeaker
with mobile device despite many
attempts
Sound is too quiet or distorted in
Bluetooth mode
Sound is interrupted.
Play/pause button does not work
The pictures are for reference only. The real design of the products may differ
from the pictures presented.
Solution
Make sure the loudspeaker
operates in Bluetooth mode.
Limit the number of mobile
devices nearby during the pairing
procedure.
Check volume in mobile device.
Reduce distance between
loudspeaker and mobile device.
Remove obstacles located
between
Make sure you play music from the
original software supplied along
with the mobile device. Some
players other than original are not
compatible with loudspeaker.