If you meet with the abnormal state during using mobile phone, please refer to the following guide to
resolve it. If you can not solve, please contact with the designated service center.
1.
Phone can not power on?
Possible Reasons for Malfunction
1. Press [Power ] key shorter.
2. Battery runs out.
3. The battery is installed
4. Abnormally using leads phone not to power on.
2. Phone can power off auto.?
Possible Reasons for Malfunction
1. Battery runs out.
2. Battery is loose.
3. PIN or PUK locks phone?
Possible Reasons for Malfunction
1. Input PIN code wrong.
2. Input PUK code wrong.
Note: If inputting error PIN code 3 times, PIN code will be locked, it needs PUK code to unlock; if
inputting PUK code 10 times, and SIM card will be locked. Please keep and use the PIN &
PUK information, when meeting with problems or difficulties, please consult with the SIM
card supplier.
4. Phone call is not good?
Possible Reasons for Malfunction
1. The current signal strength is unstable.
2. Perhaps you are in a poor signal region.
5. You can't receive a call?
Possible Reasons for Malfunction
1. Perhaps you set up call forwarding.
2. Perhaps you set up call barring.
6. You can't make a call?
Possible Reasons for Malfunction
1. Phone power off.
2. Phone is out of the network service area.
V. How To Resolve Malfunction
incorrectly.
Solutions
Long press [Power] key over 3 seconds
Please charge for your phone in time.
Please install it properly.
Please contact the local service centre.
Solutions
Please charge for your phone in time.
Please install properly.
Solutions
Please input PIN code correctly.
Please input PUK code correctly.
Solutions
You may be in the fast-moving state (by train or car,
etc.), according to the signal strength, select a place
with good signal to make a call to ensure call quality.
Please move to open
areas.
Solutions
According to your needs, please cancel call
forwarding.
According to your needs, please cancel call barring.
Solutions
Please power on your phone.
Please make sure the current network is in good
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