Return Process:
Contact the Customer Service Department at Core Products at 1-800-365-3047 for all warranty repairs or returns. Core
Products requires a Return Authorization (RA) number for any return to the factory. The consumer is responsible for packing
the product in acceptable packaging. All returns require scheduling by the Customer Service Department at Core Products.
PLEASE SEND RETURNS TO:
Core Products International, 1505 Parker Drive, Chetek, WI 54728 -7935
Out-of-Warranty Return Process:
If your Jeanie Rub Massager is ineligible for warranty service, but is repairable, contact the Customer Service Department at
Core Products at 1-800-365-3047. Core Products requires a Return Authorization (RA) number for any return to the factory.
The consumer is responsible for packing the product in acceptable packaging. Shipping and freight coverage is not covered
when the Limited One Year Warranty has expired.
TROUBLESHOOTING
Special Motor Information:
The universal motor in the Jeanie Rub Massager incorporates carbon brushes. When used extensively at very low rpm levels,
carbon can build up on the motor contacts, decreasing the massager's effectiveness. Core Products recommends that after
each low rpm usage, the massager is run for a few minutes at a higher rpm level to ensure carbon buildup is cleaned from
the motor contacts. This will prolong the life of the carbon brushes and optimize the massager's performance.
Core Products International, Inc
808 Propsect Ave
Osceola, WI 54020
715-294-2050 or 800-365-3047
customerservice@coreproducts.com