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Troubleshooting
PROBLEM
The refrigerator
does not work at
all or it does not
chill sufficiently.
The food in the
fridge is frozen.
You hear unusual
noise or sounds.
The cabinet-door
sealing area of the
appliance is hot
and condensation
is occurring.
Ice Maker is not
producing ice.
You can hear water
bubbling in the
refrigerator.
There is a bad
smell in the
refrigerator.
Frost forms on
the walls of the
freezer.
Water dispenser is
not functioning.
DA68-03028A-02.indb 37
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SOLUTION
• Check if the power plug is properly connected.
• Check if the set temperature on the digital display is warmer than the freezer or fridge
inner temperature. If it is, set the refrigerator colder.
• Is the refrigerator in direct sunlight or located near a heat source?
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
• Check if the set temperature on the digital display is too low.
• Try setting the refrigerator to a warmer temperature.
• Is the temperature in the room too low? Set the refrigerator warmer.
• Did you store the food which is juicy in the coldest part of the refrigerator?
Try moving those items to the other shelves in the fridge instead of keeping them in
the colder areas or bins.
• Check if the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
Try moving the back of the refrigerator at least 2 inches from the wall.
• Was anything dropped behind or under the refrigerator?
If you hear a "ticking" sound from inside the refrigerator, this is normal.
It occurs because various parts contract or expand in response to temperature
changes in the refrigerator interior.
• If it sounds as if something is hitting something else inside the refrigerator, this is
normal. The sound is caused by the compressor operating at high capacity.
• Some heat is normal as anti-condensators are installed in the vertical hinged section
of the refrigerator to prevent condensation.
• Is the refrigerator door ajar?
Condensation can occur when you leave the door open for a long time.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the freezer temperature too warm?
Try setting the freezer temperature lower.
• This is normal.
The bubbling comes from refrigerant circulating through the refrigerator.
• Check for spoiled food.
• Foods with strong odors (for example, fish) should be tightly covered.
• Clean out your freezer periodically and throw away any spoiled or suspicious food.
• Is the air vent blocked?
Remove any obstructions so air can circulate freely.
• Allow sufficient space between the stored foods for efficient air circulation.
• Is the freezer drawer closed properly?
• Is the water line connected and the shut-off valve opened?
• Has the water supply line tubing been crushed or kinked?
• Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the fridge temperature is too low?
Try selecting a warmer setting on the Digital display.
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