Troubleshooting
If a problem occurs during operation of the unit, first check the points listed in this
troubleshooting guide. If the problem persists, contact your supplier, an authorized
Sony service station, or a Sony Technical Information Center. When you are using a
computer, you should also consult the documentation of the software.
Symptom
Unit does not operate when turned
on.
Some images cannot be printed.
Image is cut off at top and bottom
or left and right.
Cause/Remedy
• Power cord is disconnected.
c
Is the power cord connected correctly? (Page 9)
• Battery Kit is not mounted properly.
c
Refer to the documentation of the Battery Kit.
• Image files are not compatible with DPP-MP1.
c
Image files whose file format is not compatible with
the DPP-MP1 may display on a computer but
sometimes cannot be printed (page 34).
• The horizontal/vertical size ratio of image file and print
paper are different.
c
Set the print setting "FIT" to "ON" (page 22).
Continued
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