Service; Troubleshooting Overview - THERMEx PLASMEXFILTER Manual Del Usuario

M 535101000919022021

SERVICE

It is important that you read the installation and/or user instructions carefully before reporting your thermex product to the service department.
this ensures that thermex can provide you with the best possible assistance.
the service department at thermex can be contacted regarding:
• Getting technical support for mounting and installing your product.
• Explaining the functionalities of your product.
• Service requests while your product is under warranty.
Before making a service request while your product is under warranty, always try to disconnect the power supply from your product for approx. 5
min. Reconnect the power supply to see if this has solved the problem.
If this does not solve the problem, disconnect the power supply to the product for one hour. If the hood is still not working properly after consul-
ting the troubleshooting for help, contact the service department.
NOtE: when making inquiries regarding your warranty, you will be asked for proof of your purchase in the form of a sales receipt. You should
therefore always save your sales receipt.
It is important to have all the necessary information ready before contacting us regarding service requests while your product is under warranty:
• Description of error
• Model
• Purchase information
You can fill out the service form at www.thermex.dk/service for making service requests while your product is under warranty. You can also read
the terms of service here.
Inquiries regarding technical support or an explanation of the functionalities of your product can be made by sending your inquiry to service@
thermex.dk or by telephoning +45 9892 6233.

tROUBLESHOOtING OVERVIEw

PROBLEM
the plasmex filter is not working
POSSIBLE cAUSE
the filter is not connected to the power sup-
ply.
there is no power
THERMEX PLASMEx fILtER
SOLUtION
check that the filter is connected to the pow-
er supply. Disconnect the power for approxi-
mately 5 minutes and connect again to check
if the fault is still there.
check the product's power supply. Discon-
nect the power for approximately 5 minutes
and connect again to check if the fault is still
there.
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