If you experience
Washer not performing as expected (cont.)
Not cleaning or
removing stains (cont.)
Small amount of water
still in dispenser after
cycle
Incorrect dispenser
operation
Fabric damage
Odors
14
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TROUBLESHOOTING
First try the solutions suggested here
for assistance and to possibly avoid a service call.
Possible Causes
Not using HE detergent or using too
much HE detergent.
Not using correct cycle for fabric type.
Not using dispensers.
Not washing like colors together.
Normal dispenser operation.
Clogged dispensers or laundry
products dispensing too soon.
Residual powder in dispenser.
Sharp items were in pockets during
wash cycle.
Strings and straps could have tangled.
Items may have been damaged before
washing.
Fabric damage can occur if load is
tightly packed.
Liquid chlorine bleach may have been
added incorrectly.
Garment care instructions may not
have been followed.
Monthly maintenance not done as
recommended.
Using wrong or too much detergent.
The suds from regular detergent can keep washer from
operating correctly.
Use only HE detergent. Be sure to measure correctly.
Always measure detergent and follow manufacturer's directions
based on load size and soil level.
Use a higher soil level cycle option and warmer wash
temperature to improve cleaning.
Use Whites and Heavy Duty cycle for tough cleaning.
Use dispensers to avoid chlorine bleach and fabric softener
staining.
Load dispensers before starting a cycle.
Avoid overfilling.
Do not add products directly to load.
Wash like colors together and remove promptly after the cycle is
complete to avoid dye transfer.
It is normal for small amounts of water to remain in dispenser.
Do not overfill dispenser, which causes immediate dispensing.
Always select Fabric Softener option to assure proper dispensing.
Load dispensers before starting a cycle.
Homes with low water pressure may result in residual powder
in the dispenser. To avoid, select a warmer wash temperature if
possible, depending on your load, or use liquid HE detergent.
Use only liquid chlorine bleach in the bleach dispenser.
In wash water temperatures colder than 60° F (15.6° C),
some detergents do not dissolve well. Soils may be difficult to
remove. To avoid, select a warmer wash temperature if possible,
depending on your load, or use liquid HE detergent.
Empty pockets, zip zippers, and snap or hook fasteners before
washing to avoid snags and tears.
Tie all strings and straps before starting wash load.
Mend rips and broken threads in seams before
washing.
Load garments in loose heaps evenly around the basket wall.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only 1 or 2 garments after washer is started.
Do not pour liquid chlorine bleach directly onto load. Wipe up
bleach spills.
Undiluted bleach will damage fabrics. Do not use more than
recommended by manufacturer.
Do not place load items on top of bleach dispenser when
loading and unloading washer.
Always read and follow garment manufacturer's care
label instructions.
Run the Clean Washer cycle with bleach monthly. See
"Cleaning Your Washer" in Washer Maintenance.
Use only HE detergent. Be sure to measure correctly.
Always follow the manufacturer's directions.
See "Cleaning your Washer" section.
Solution