13 Get Help; Customer Support; Qualified Service; Phone Accessories - Kyocera S1310 Guia Del Usuario

13 Get Help

Customer Support

Your service provider's customer support
department may be accessible directly from
your phone when you dial a number, such as
*611 (check with your service provider). They
can answer questions about your phone, phone
bill, call coverage area, and specific features
available to you, such as call forwarding or
voicemail. For questions about the phone
features, refer to the materials provided with
your phone, or visit
www.kyocera-wireless.com.
For additional questions, you may contact the
Kyocera Communications Inc. Customer Care
Center in any of the following ways:
• Web site: www.kyocera-wireless.com.
• Email: phone-help@kyocera-wireless.com.
• Phone (U. S. and Canada): 1-800-349-4478
or 1-858-882-2000 (press 2 for Product
Information).
User Guide
All manuals and user guides at all-guides.com
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
• The name of your service provider.
• The actual error message or problem you
are experiencing.
• The steps you took to reproduce the
problem.
• The phone's mobile equipment identifier
(MEID).
Note: From Phone Info, select Build Info.
Scroll down to MEID. The 18-digit number is
the MEID number. If your phone uses an
electronic service number (ESN), ESN
replaces MEID.

Qualified Service

If the problem with your phone persists, return
the phone with all accessories and packaging to
the dealer for qualified service.

Phone Accessories

To shop for phone accessories, visit
kyocera.superiorcommunications.com.
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