TROUBLESHOOTING
This table lists all the problems that may arise when operating the device. Carry out the recommended checks
and repairs in the order shown in the table. If a defect should occur that is not listed in the table, or if it is
impossible to repair the defect yourself, the device should be returned for repair.
Malfunction
Possible reason
Thermal imager does
Battery completely discharged.
not power up.
Does not operate
USB cable damaged.
from external power
source.
External power source discharged.
Image is unclear, with
Calibration required.
vertical lines and
uneven background.
Image is too dark.
Low brightness or contrast level set.
Coloured lines
The device was exposed to static
appeared on display
electricity during operation.
or image has
disappeared.
Poor image quality /
These problems may occur during observation in difficult weather conditions (snow,
reduced detection
rain, fog etc.).
distances.
Smartphone or tablet
Device password has been changed.
cannot be connected
to the device.
The device is in an area with a large
number of Wi-Fi networks that may
cause interference.
Wi-Fi signal non-
Smartphone or tablet is out of range of
existent or
a strong Wi-Fi signal. There are
interrupted.
obstacles between the device and the
receiver (e.g. concrete walls).
When used in low
In positive temperature conditions, objects being observed (surroundings and
temperature
background) heat up differently because of thermal conductivity, thereby generating
conditions, image
a high temperature contrast. Accordingly, image quality produced by the device will
quality of the
be higher.
surroundings is
In low-temperature conditions, objects being observed (background) do, as a rule,
worse than in
cool down to roughly the same temperature, because of which temperature contrast
positive temperature
is substantially reduced and image quality (detail) is poorer. This is a feature of
conditions.
thermal imaging devices.
By following the link below you can find answers to the most frequently asked
questions about thermal imaging https://www.pulsar-nv.com/glo/support/faq/79
Correction
Charge the battery.
Replace USB cable.
Charge external power source (if
necessary).
Perform image calibration according to
Section 8 'Operation' of the Instructions.
Adjust brightness or contrast.
After exposure to static electricity, the
device may either reboot automatically,
or require turning off and on again.
Delete the network and reconnect using
the device password.
To ensure stable Wi-Fi operation,
relocate the device to an area with fewer
Wi-Fi networks, or into an area with
none.
Relocate smartphone or tablet into
direct line of sight of the Wi-Fi signal.
Environment protection first!
Your appliance contains valuable material which can be recovered or recycled.
Leave it at a local civic waste collection point.
Attention! AXION thermal imagers require a licence when exported outside your country.
Electromagnetic compatibility.
This product complies with the requirements of European standard EN 55032: 2015, Class A.
Caution: Operating this product in a residential area may cause radio interference.
8