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Troubleshooting
Q1:
I inserted the Utility & Driver CD-ROM into my computer's CD-ROM Drive and the
installation menu does not appear automatically. What should I do?
A1:
For Windows 2000/XP, if the installation menu does not appear automatically,
click Start, click Run, and type D:\autorun.exe where "D" in "D:\autorun.exe" is
the letter assigned to your CD-ROM Drive, and then press the ENTER key on your
keyboard. For Windows Vista, if the installation menu does not appear
automatically, click Start, click the Start Search box, and type D:\autorun.exe
where "D" in "D:\autorun.exe" is the letter assigned to your CD-ROM Drive, and
then press the ENTER key on your keyboard.
Q2:
I completed all the steps in the quick installation guide, but my Wireless USB
Adapter is not connecting to my access point. What should I do?
A2:
First, verify that the Network Name (SSID) matches your wireless router or
access point's Network Name (SSID). Second, please check with your network
administrator for security key in order to access a secured wireless access point or
router. Please refer to the User's Guide for more information regarding wireless
network security. Third, check your TCP/IP properties to ensure that Obtain an IP
address automatically is selected. Fourth, double-click the Wireless Client Utility
icon, click Site Survey and then click Refresh to check and see if there are any
available wireless networks listed.
Q3:
Windows is unable to recognize my hardware. What should I do?
A3:
Make sure your computer meets the minimum requirements as specified in
Section 1 of this quick installation guide. Also, you must complete the installation
of the wireless configuration utility (as described in Section 2) before connecting
the Wireless USB Adapter to your computer. Lastly, you may consider moving the
Wireless USB Adapter to a different USB port of your computer.
Q4:
I cannot open the Wireless Client Utility. What should I do?
A4:
Access your device manager to make sure the adapter is installed properly. If
you see a networking device with a yellow question mark or exclamation point, you
will need to reinstall the device and/or the drivers. To access the device manager
on Windows 2000/XP, right-click My Computer, click Properties, click the
Hardware tab, and then click Device Manager. To access the device manager on
Windows Vista, right-click Computer, click Properties and then click Device
Manager.
If you still encounter problems or have any questions regarding the TEW-645UB, please
refer to the User's Guide included on the Utility & Driver CD-ROM or contact
TRENDnet's Technical Support Department.
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