Troubleshooting
This chapter lists some problems you might encounter when using your phone. Some problems require you to
call your service provider, but most are easy to fix yourself.
Message
SIM card error
No network
connection/
Dropped
network
Codes do not
match
No applications
can be set
Possible causes
There is no SIM card
in the phone or it is
inserted incorrectly.
Signal is weak or you
are outside the carrier
network.
Operator applied new
services.
To change a security
code, you will need to
confirm the new code
by re-entering it.
The two codes you
have entered do not
match.
Not supported by
service provider or
registration required.
Possible corrective measures
Make sure that the SIM card is correctly
inserted.
Move toward a window or into an open
area. Check the network operator
coverage map.
Check whether the SIM card is more than
6~12 months old. If so, change your SIM
card at your network provider's nearest
branch. Contact your service provider.
If you forget the code, contact your
service provider.
Contact your service provider.
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