Service Information; Full Two-Year Home Use Warranty - BLACK&DECKER CM1936Z Manual De Instrucciones

PROBLEM
6. Battery charger LEDʼs not on.
7. Battery charger LED does not flip to green.
8. Mower not picking up clippings with bag.
9. When mulching there are clippings visible.
10. On mower equipped with On Demand -
Knob is difficult to adjust into position.
11. On mower equipped with Self Drive -
Self Drive performance is erratic.
12. On mower equipped with Self Drive -
Self Drive shuts off while using.
NOTE
Should the red light remain on after charging the battery for 24 hours on initial charge, the mower can still be used. The battery may need to be
"conditioned" requiring a few battery charge and discharge cycles before the green indicator light comes on.
THIS IS ONLY A GUIDE INTENDED TO ENABLE YOU TO PERFORM VISUAL CHECKS AND SIMPLE TESTS. SHOULD NONE OF THE
SOLUTIONS PROVIDE SATISFACTION OR IMPROVE PERFORMANCE CALL 1-800-544-6986 (1-800-54-HOW-TO) TO SPEAK TO A
CONSUMER SERVICE REPRESENTATIVE OR TAKE THIS MOWER TO THE CLOSEST AUTHORIZED BLACK & DECKER SERVICE
CENTER FOR SERVICING.

Service Information

All Black & Decker Service Centers are staffed with trained personnel to provide customers with efficient and reliable power tool service. Whether
you need technical advice, repair, or genuine factory replacement parts, contact the Black & Decker location nearest you. To find your local service
location, refer to the yellow page directory under "Tools—Electric" or call: 1-800-544-6986 or visit www.blackanddecker.com
WARRANTIES

Full Two-Year Home Use Warranty

Black & Decker (U.S.) Inc. warrants this product for two years against any defects in material or workmanship. The defective product will be
replaced or repaired at no charge in either of two ways.
The first, which will result in exchanges only, is to return the product to the retailer from whom it was purchased (provided that the store is a
participating retailer). Returns should be made within the time period of the retailerʼs policy for exchanges (usually 30 to 90 days after the sale).
Proof of purchase may be required. Please check with the retailer for their specific return policy regarding returns that are beyond the time set for
exchanges.
The second option is to take or send the product (prepaid) to a Black & Decker owned or authorized Service Center for repair or replacement at our
option. Proof of purchase may be required.Black & Decker owned and authorized Service Centers are listed under "Tools-Electric" in the yellow
pages of the phone directory.
This warranty does not apply to accessories. This warranty gives you specific legal rights and you may have other rights which vary from state to
state or province to province. Should you have any questions, contact the manager of your nearest Black & Decker Service Center. This product is
not intended for commercial use.
FREE WARNING LABEL REPLACEMENT: If your warning labels become illegible or are missing, call 1-800-544-6986 for a free replacement.
LATIN AMERICA: This warranty does not apply to products sold in Latin America. For products sold in Latin America, check country specific
warranty information contained in the packaging, call the local company or see the website for warranty information.
Deck Warranty
Lifetime Warranty for DECK only against any defects in material or workmanship.
Black & Decker (U.S.) Inc.,
701 E. Joppa Rd.
Towson, MD 21286 U.S.A.
TROUBLESHOOTING GUIDE (Conʼt.)
Imported by
SOLUTION
A. Check plug connection. Unplug charger, wait a few seconds. Plug charger
in again to see if LED's come on.
B. There are two charge ports on your mower - at the upper handle end and at
the battery pack. The battery pack charge port is accessible only when removed
from the mower. Try both charge ports to see if charger LED's come on.
C. Replace charger.
A. A. Unplug charger and wait a few seconds. Plug in again and leave on
charge for minimum 8 hours.
B. If charger LED is not green, battery may need to be diagnosed. Take to
authorized service center.
A. Chute clogged. Release bail handle to turn mower off. Remove safety key
and battery pack. Clear chute of grass clippings.
B. Too much cut grass. Raise cutting height of wheels to shorten length of the cut.
C. Bag full. Empty bag more often.
A. Too much cut grass. Raise cutting height of wheels to shorten length of the
cut. Do not cut off more than 1/3 of total length.
B. Check blade for sharpness. Always keep blade sharp.
A. Deck chute may be too clogged. Release bail handle to turn mower off.
Remove safety key and battery pack. Clear chute of grass clippings.
A. Self Drive wheel gears may be clogged with debris. Remove wheel hub cap.
B. Using proper wrench size remove wheel bolt, and slide wheel off.
C. Clean debris from within wheel chamber and around gears carefully with a rag.
D. Replace wheel, bolt and hub cap.
A. Your Self Drive has built-in overload circuit protection. If your mower self
drive shuts off, release bail handle, wait at least 10 seconds, and try again.
If you are cutting tall grass, slow the Self Drive to the lowest speed position.
See 'Tools-
Electric'
– Yellow Pages –
for Service &
Sales
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