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Please note that Radio Systems does not provide refunds, replacements, or upgrades for
change of mind, or for any other reason outside of these Warranty terms.
Claims Procedure
Any claim made under this Warranty should be made directly to Radio Systems
Australia Pty Ltd Customer Care Centre at:
Radio Systems Australia Pty Ltd
PO Box 765, Mudgeeraba QLD 4213
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: info@petsafeaustralia.com.au
To file a claim, a proof of purchase must be provided. Without a proof of purchase,
Radio Systems will not repair or replace faulty components. Radio Systems requests the
Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty
Return number, prior to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase,
Radio Systems will organise for a replacement to be sent in advance of returning
the faulty Product. A Post Bag will be included with the replacement Product for the
return of the faulty Product. The Product must be returned within 7 days of receiving
the replacement. If the Product is deemed to be faulty after 30 days from the date of
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