Troubleshooting - Samsung NZ30R5330R Serie Manual Del Usuario

Troubleshooting

Samsung works hard to ensure that you don't have problems with your new
cooktop. If you run into unexpected trouble, look first for a solution in the tables
below. If you're still having trouble after trying the suggested solution, call
Samsung at 1-800-SAMSUNG (1-800-726-7864).
Problem Possible cause
You may be using
The surface units will
inappropriate cookware.
not maintain a rolling
boil or will not cook
In some areas, the power
fast enough.
(voltage) may be low.
A fuse in your home may
be blown or a circuit
breaker may have tripped.
The surface units will
not turn on.
The cooktop controls are
set improperly.
Food spillover was not
cleaned.
Areas of
discoloration on the
The surface is hot and the
cooktop.
model features a light-
colored cooktop.
20 English
NZ30R5330R_AA_DG68-01142A-00_EN.indd 20
Solution
The surface unit
Use pans which are flat
frequently cycles on
and match the diameter of
and off.
the surface unit selected.
Cover the pan with a lid
until the desired heat is
obtained.
The surface unit
stops glowing when
Replace the fuse or reset
changed to a lower
the circuit breaker.
setting.
Check if the correct control
is set for the surface unit
you are using.
Refer to the section on the
care and cleaning of the
glass cooktop on page 18.
This is normal. The surface
may appear discolored
Scratches or
when it is hot. This is
abrasions on the
temporary and will
cooktop surface.
disappear as the glass
cools.
Problem Possible cause
The element will cycle on
and off to maintain the
power setting.
This is normal. The unit is still on and hot.
The cooktop is being
cleaned improperly.
Cookware with rough
bottoms was used on the
cooktop or there were
coarse particles (eg. salt or
sand) present between the
cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
Solution
This is normal operation,
and not a system failure.
Cycling at the high power
setting is normal and can
occur if the cookware is
too small for the cooktop
element or if the cookware
bottom is not flat.
Use the cooktop as usual.
Scratches are not
removable. Tiny scratches
will become less visible
in time as a result of
cleaning. Use ceramic glass
top cleaning cream. Do not
use chemical or corrosive
agents. These agents may
damage the surface of the
product.
To avoid scratches, follow
the recommended cleaning
procedures. Make sure
cookware bottoms are
clean before use, and use
cookware with smooth
bottoms.
2019-04-19 10:28:09