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Troubleshooting
Q1:
I inserted the Utility & Driver CD-ROM into my computer's CD-ROM Drive and the
installation menu does not appear automatically. What should I do?
A1:
If the window does not appear automatically, click Start, click Run, and type D:\autorun
where "D" in "D:\autorun.exe" is the letter assigned to your CD-ROM Drive, and then press
the ENTER key on your keyboard.
Q2:
I completed all the steps in the quick installation guide, but my Wireless Adapter is not
connecting to my access point. What should I do?
A2:
First, verify that the Network Name (SSID) matches your wireless router or access
point's Network Name (SSID). Second, please check with your network administrator for
security key in order to access a secured wireless access point or router. Please refer to the
User's Guide for more information regarding wireless network security. Third, check your
TCP/IP properties to ensure that Obtain an IP address automatically is selected. Fourth,
double-click the Wireless Client Utility icon, click Site Survey and then click Refresh to check
and see if there are any available wireless networks listed.
Q3:
Windows is unable to recognize my hardware. What should I do?
A3:
Make sure your computer meets the minimum requirements as specified in Section 1 of
this quick installation guide.Also, you must complete the installation of the wireless
configuration utility (as described in Section 2) Before installing the Wireless Adapter. Lastly,
move the Wireless Adapter to a different Express card on your computer.
Q4:
I cannot open the wireless configuration utility. What should I do?
A4:
Access your device manager to make sure the adapter is installed properly. If you see a
networking device with a yellow question mark or exclamation point, you will need to reinstall
the device and/or the drivers. To access your device manager, right-click My Computer, click
Properties, under the Hardware tab click Device Manager.
If you still encounter problems or have any questions regarding the TEW-642PC, please refer to
the User's Guide included on the Utility & Driver CD-ROM or contact TRENDnet's Technical
Support Department.
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