Troubleshooting - Tripp-Lite B118-002-UHD Manual Del Usuario

Installation
6
Repeat Step 5 for the remaining Output ports in the installation.
7
Connect the included power supply to each splitter in the installation,
then plug it into a Tripp Lite Surge Protector, Power Distribution Unit
(PDU) or Uninterruptible Power Supply (UPS).
8
Turn on the power to the HDMI source and displays.

Troubleshooting

If you are unable to obtain an acceptable image after following the
installation instructions, try the troubleshooting tips below:
1
Press the reset button on the splitter to reset the signal being sent
to the connected displays.
Note: The B118-002-UHD and B118-002-UHDINT do not include a reset button.
2
Is the external power supply that came with the product
connected and plugged into a working power source? For the
product to function properly, it must be connected to and receiving
power from the external power supply.
3
Was the power to the connected devices turned off prior to
installation? If not, restart them.
4
What resolution are you trying to obtain? Tripp Lite's UHD 4K x 2K
HDMI splitters are tested to support video resolutions up to 3840 x
2160 @ 24 Hz and 30 Hz, at 36-bit Deep Color (12 bits per channel).
5 What HDMI cable length are you using? (See the Installation
section in this manual for details on the maximum cable distance). The
shorter the cable being used, the higher the resolution you will be able
to obtain. If you are not able to receive an acceptable image, try using
a shorter cable, or lowering your source's video resolution or color
depth settings.
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